Effective Date: June 12, 2026
Elegant Event Lighting (“we,” “us,” or “our”) operates the website https://eelchicago.com/ (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our Site or interact with our services.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). We collect this information in the following ways:
- Information You Provide Voluntarily: When you fill out a “Request Proposal” form, contact us, or use our billing portal, we may collect your name, email address, phone number, physical address, event details (date, location, budget), and payment information.
- Automated Data Collection: As you navigate our Site, we may automatically collect details about your device and visit, including your IP address, browser type, operating system, referring URLs, and pages viewed, via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our event lighting and design services.
- Process your requests for proposals, quotes, and event scheduling.
- Process payments securely.
- Communicate with you regarding your events, updates, or administrative notices.
- Send marketing communications, promotions, and newsletter updates (where you have explicitly opted in).
- Improve website functionality, security, and user experience.
3. SMS Communications and Mobile Information Sharing
Elegant Event Lighting offers two separate types of SMS communications, each requiring its own explicit consent collected at https://eelchicago.com/contact-us/.
Transactional and Informational Messages: When you check the transactional SMS consent box, you agree to receive messages directly related to your inquiry or active engagement with us. These include appointment confirmations, appointment reminders, follow-up communications, service notifications, and event-related updates.
Promotional and Marketing Messages: Promotional SMS consent is collected through a separate, optional checkbox. When checked, you agree to receive marketing messages from Elegant Event Lighting, including seasonal offers, promotions, and event lighting inspiration. This consent is optional, separate from transactional consent, and is not required to receive services from us.
For both message types:
- Message frequency varies based on your interactions and the type of consent you have given
- Message and data rates may apply
- Reply STOP at any time to unsubscribe from that message type
- Reply HELP or text 872-253-5599 for assistance
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may revoke either consent at any time by replying STOP to any message of that type, or by contacting us at info@eelchicago.com or (847) 841-3890.
4. Sharing Your Information
We do not sell, trade, or rent your Personal Information to third parties. We may share your information with trusted third-party service providers (such as GoHighLevel for CRM/communication management and payment processors) strictly to help us run our business and service your events. These partners are legally bound to keep your data confidential and are prohibited from using your data for any other purpose.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections, or request that we delete your data entirely. To exercise these rights, please contact us using the information below.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Elegant Event Lighting
630 Morse Ave,
Schaumburg, IL 60193-4532
Phone: (847) 841-3890